FAQs

FAQs

Q. Is Ordering Online Secure?
A. Absolutely! Your security is our top priority. We take every possible measure to ensure the information you provide while placing an order is handled with utmost care. All personal details are accessible only to our team, and we regularly update our staff on the latest security and privacy protocols.

If you have any questions about online ordering from @internationaltea.online, you can reach us at: internationalgoldtea786@gmail.com

Q. How Do I Place My Order?
A. Ordering is simple and quick:

  1. Browse our products and select the one you want.
  2. Click the “Add to Cart” button.
  3. You can add multiple items by visiting different products and adding them to your cart.
  4. Once ready, click “Cart” in the menu bar.
  5. Scroll down and click “Proceed to Checkout.”
  6. Fill in your billing details and confirm your order.
  7. Click “Place Order” to finalize your purchase.

You’ll receive a confirmation email with all order details. For payment, we offer Cash On Delivery (COD) for your convenience.

Q. How Do I Cancel an Order?
A. To cancel an order:

Q. What is Your Return Policy?
A. Returns are accepted only for quality issues.

  • For details, please refer to our Return Policy Form.

Q. What is Your Refund Policy?
A. Refunds are available within 14 days of delivery, only for quality issues.

  • For full details, refer to our Refund Policy Form.

Q. What is Your Shipping Cost?
A. Shipping charges:

  • Free shipping on orders above Rs. 1999
  • Rs. 200 delivery charge for orders below Rs. 1999

Q. Which Shipping Services Do You Use?
A. We partner with trusted couriers:

  • M&P
  • TCS
  • Leopards Courier Services

Q. What is Your Delivery Time?
A. Your order will be delivered within 2–3 working days after the confirmation message.

Q. How Can I Order an Out-of-Stock Product?
A. You can pre-order any out-of-stock items!

  • Simply contact us via phone or email to place your pre-order.